Shipping Policy
Orders will be shipped, at an additional fee, via The Courier Guy, at the end of every week.
Please ensure all your details are accurate at Checkout, as GC ~ The Creative Collection will not be held responsible for packages sent to the wrong address.
Any additional shipping fees incurred, due to incorrect information, will be for the customer to settle.
WE ONLY SHIP TO CUSTOMERS IN SOUTH AFRICA - WE DO NOT SHIP WORLDWIDE
Return & Exchange Policy
Un-returnable Goods
All personalised items
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Damaged Items
If your goods arrive damaged, we will do our best to resolve the issue.
Please notify us within 7 days (the sooner the better) by emailing us on gccreativecollection@gmail.com.
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We will require the following information to assess where in the delivery process the damage may have occurred:
• photograph of the outer box (including whether it has a Fragile sticker or not)
• photograph of the inside of the box, including the inner packaging
• photograph of the damaged item.
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If necessary we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed) we will, according to your preference:
• replace the product (if possible); or
• issue a refund voucher for the purchase price of the product or
• issue a refund (using the same method of payment you originally used for the purchase).
Please note that a refund is not available if the item was received as a gift.